Platform Why Santi Intelligence ImplementationFOR TEAMSOwners Service Operations Finance FAQ

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FOR SERVICE LEADERS

Every call is a chance to protect uptime and margin.

Santi connects the customer, device, contract, technician and part before the next service decision is made.

See service control Explore the platform

SERVICE CONTROL12 ACTIVE · 3 AT RISK

FIRST-TIME FIX86.4%↑ 3.1 pts

AVG. RESPONSE2h 18m12m faster

CALLBACK RATE6.8%14 devices

CAPACITY82%Balanced

PRIORITY QUEUELIVE

Acme Legal · MX-4071SLA in 38 min · Repeat call

Dispatch

Northpoint Health · C450iPart reserved · Tech nearby

Route

Lakeview Group · M479fdwRemote resolution available

Resolve

FIELD CAPACITYTODAY

JMJordan M.74%

ARAlex R.89%

TSTaylor S.66%

Team utilization · 76%

Illustrative product concept. Final metrics and views may evolve.

THE SERVICE OPERATING LOOP

Make the next call smarter than the last one.

Every completed order should improve the next dispatch, the next parts decision and the next contract conversation.

RESPOND

Protect response commitments

Prioritize work with SLA, customer, device and technician context visible before dispatch.

DISPATCH

Use capacity intentionally

Match skill, territory, workload and parts readiness instead of routing from a partial picture.

RESOLVE

Increase first-time fix

Give technicians the service history, likely parts and contract context needed to arrive prepared.

IMPROVE

Find the pattern behind the calls

Turn repeat service, parts use and aging devices into visible fleet and contract decisions.

CONTEXT BEFORE DISPATCH

The closest technician is not always the right technician.

Santi is designed to bring the decision together: priority, SLA, device history, skill, territory, workload and parts readiness.

See the agreement before committing the response
See repeat history before sending another technician
See part availability before the truck rolls

DISPATCH RECOMMENDATIONOS-10428

CUSTOMER / DEVICEAcme Legal · Canon imageRUNNER ADVANCE DX C5840iDowntown · 3rd floor · Executive copy room

SLA risk in 38 minutesRepeat issue · Code E000-202 · Part reserved

JMJordan M.Canon certified · 2.1 mi · Part onboard

96% match

ONE SERIAL NUMBER. THE WHOLE SERVICE STORY.

Stop rediscovering the device at every call.

INSTALLConfiguration and locationThe asset begins with customer, agreement and site context.

MAINTAINReadings, calls, labor and partsEvery event adds evidence to the same operational record.

LEARNPatterns and predicted needsRepeat failure and cost signals become visible before escalation.

ACTRepair, replace or repriceService evidence informs the right fleet and contract decision.

FROM METRIC TO ACTION

A KPI without a next step is just decoration.

Santi Intelligence is designed to surface the exception, explain the evidence and take the service leader directly to the operational action.Explore Santi Intelligence

SERVICE SIGNAL · HIGHDetected today

14 devices are driving 27% of callbacks.

The pattern is concentrated in two models and three technicians. Seven devices are under contracts already below target margin.

14devices27%of callbacks7margin risks

THE SERVICE PROMISE

Protect the customer experience.
Protect the economics behind it.

Give your service team the shared context to respond faster, resolve smarter and improve the fleet with every call.Join the waitlist

EARLY ACCESS

Help shape service operations for modern MPS.

Join the waitlist for product updates and future early-access opportunities. No demo pitch. No clutter.

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